RhinoSoft Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

Note: If you would like to stop receiving email messages from us, please follow the unsubscribe instructions in the email you received.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We use secure technology to protect personally identifiable information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for the minimum period required to comply with U.S. statues on retention of purchase information. (The current retention requirement is three years.)

Do we use cookies?

Cookies are small units of data that a site or its service provider transfers to your computer through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site, you consent to our RhinoSoft Privacy Policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on January 19, 2012.

Contacting Us

If there are any questions regarding this privacy policy you may contact us through the contact options on our web site at www.RhinoSoft.com.

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Current Serv-U Release Notes

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Serv-U Release Notes

Serv-U is available for evaluation. The current version can be downloaded for free from RhinoSoft.com.

Serv-U Version 11.1.0.7

Serv-U 11.1.0.7 was released January 3, 2012. A complete list of changes and upgrades follows:

Features:
  • Added support for using the Mobile Web Client with the Amazon Silk mobile browser (Kindle Fire).
  • Changed the tray applications "Display Notifications" to apply to only Serv-U's notifications not events. Events are now shown regardless of this option.
  • Improved Web Client Pro's launch confirmation dialog to make it easier to understand.
Bug Fixes:
  • Corrected a bug, discovered in-house, where an old administrative session could potentially cause Serv-U to crash after a Serv-U restart.
  • Corrected an HTTP Windows Authentication bug where the login would not complete and appear to hang.
  • Corrected an FTP download bug where the compressed and uncompressed totals returned in the "226 Transfer complete..." response was incomplete. This problem usually only occurred after transferring a file locally (localhost, 127.0.0.1, or ::1).
  • Corrected an FTP upload bug where the compressed total returned in the "226 Transfer complete..." response incomplete, usually by 2 bytes.
  • Corrected a rename bug, introduced in 11.1.0.5, where renaming a file within the same parent directory required write permission in the parent directory.
  • Corrected a database mapping bug where using non-default values for tables, would cause the loss of the search attribute rending the table unavailable.
  • Corrected a Mobile Web Client bug where the URL address bar was not scrolling out of view when previewing images.
  • Corrected a Management Console bug where the "Spy Chat" session information would overflow the dialog when the location path was very long.
  • Corrected a Management Console bug where a JavaScript error could occur on the "Server Details" page when a registration Id becomes expired.

Serv-U Version 11.1.0.5

Serv-U 11.1.0.5 was released December 5, 2011. A complete list of changes and upgrades follows:

Bug Fixes:
  • Corrected a security issue where it was possible to see directories, create directories, and download files above a user's root directory (Secunia SA47021; discovered by kingcope). This security error has been in Serv-U since Serv-U version 1.0.
  • Corrected a bug where end-users could delete their home directory.
  • Corrected an SFTP (via SSH2) upload transfer rate bug where the domain, user, and group active transfer statistics were incorrect.
  • Corrected a move file bug where the new parent directory's permissions were being checked when the new directory was different from the original.
  • Corrected a bug where PASV listen sockets would remain open until after they were no longer needed. This could cause some systems to use too much memory or eventually fail to accept FTP data connections.
  • Corrected a bug when creating a new domain, the domain would not go "on-line". Firing startup events, writing to the log, and starting statistics would not occur unless the domain was manually disabled then enabled or Serv-U was restarted.
  • Corrected a bug where Serv-U did not properly verify that upgrade protection is valid for a new version being installed on Windows Vista or newer.
  • Corrected a Management Console bug where button icons were misplaced when using a Firefox browser on a Linux OS.
  • Corrected a bug in the Web Client where file and directory names containing ampersands could not be moved using drag and drop.
  • Corrected a Management Console bug where combo box drop-down lists would persist when the containing dialog was closed while the combo box drop-down list was still active.
  • Corrected a Mobile Web Client bug where navigating to directories with certain characters in the name would result in an error.

Serv-U Version 11.1.0.3

Serv-U 11.1.0.3 was released November 29, 2011. A complete list of changes and upgrades follows:

Features:
  • Added tray menu options to gracefully shutdown Serv-U when all sessions are closed, when all active transfers complete, and to cancel a pending shutdown.
  • Stopped including an HTTP body for HTTP response code 304 (not modified) improving Serv-U's HTTP caching support.
  • Improved the user & group dialogs so that selecting different tabs maintains the height of the dialog providing more workable real estate.
  • Added server a level log line to identify whether or not the Windows GDI+ or Linux gd libraries were loaded by Serv-U.
  • Added server a level log line to identify whether or not the ODBC database library was loaded by Serv-U.
  • Dynamically load the Linux graphics and ODBC libraries so that Serv-U can still run on Linux installations where these libraries are not installed.
Bug Fixes:
  • Corrected a download bug with Firefox 8.0; Firefox would present end-users with a random file name instead of the file name of the file being downloaded. This was due to Firefox's changed interpretation of the "Content-Disposition" HTTP header.
  • Corrected an SFTP (via SSH2) bug where Serv-U would not queue directory listing reads and respond as directory listing information became available causing certain clients to appear hung during directory listings.
  • Corrected an SFTP version 6 and greater bug where Serv-U would incorrectly tell the client a directory listing was complete when it wasn't causing the client to show truncated directory listings for long listings.
  • Corrected an FTPS security bug where Serv-U would allow the command channel to operate when SSL negotiation on the command channel failed.
  • Corrected an FTPS download bug when download speed limits and compression were in use, the file download would pause and never restart.
  • Corrected a bug where compressed SSL transfers (HTTPS and FTPS) could record an incorrect running transfer total.
  • Fixed buffer overflow bug that occurred when using passwords greater than 5,120 characters for the SMTP password, SSL certificate private key password, or Windows user password for a directory access rule.
  • Corrected a Management Console bug where some domains were not visible in the Change Domain dialog on initial load.
  • Corrected a Management Console bug where FTP Response Codes were not sorted correctly on initial load.
  • Corrected a bug in the Web Client and Management Console where text selection was possible when using an Opera browser.
  • Corrected a Management Console bug where the list box control in "Limits & Settings" dialog would collapse before items were selected.
  • Corrected a Management Console bug where the "Browse" button in the "Virtual Paths" dialog was wrapping to the next line.

Serv-U Version 11.0.0.4

Serv-U 11.0.0.4 was released November 1, 2011. A complete list of changes and upgrades follows:

Features:
  • Added "-prepareconsole" command line parameter to Windows installer and to the Windows executable to automatically create an administrative domain and user account for headless Windows installations.
  • Changed the description for Web Client Pro error messages that are received when a file is in use.
  • Changed the description for FTP Voyager JV error messages that are received when a file is in use.
Bug Fixes:
  • Corrected a directory access rule bug where access to nested subdirectories would be granted when changing to a directory with non-inherited settings.
  • Corrected a Serv-U Linux bug where the "Advanced" setting to set an uploaded file's group name was not working correctly. It would work only if the group name was also a user name and the user's group name was used instead.
  • Corrected a Windows installer bug when installing using the "-silent" option, Serv-U would not install as a service.
  • Corrected a potential Web Client cross-site scripting (XSS) vulnerability.
  • Corrected an installer bug when installing on Windows Server Core (headless Windows Server) the installer prevented installation because Internet Explorer was not found.
  • Corrected a bug where the tray application's password could not be set.
  • Corrected a bug in the Management Console where User and Group Statistics were not being shown when the login ID had special characters that were being double encoded.
  • Corrected a Management Console help bug where there was a gap in the list of Serv-U Gold features.
  • Corrected a Management Console help bug where the labels for "Allow rename overwrite" and "Warn end users when using old web browsers" were reversed.
  • Corrected a Mobile Web Client bug where clicking a directory to list its contents would cause the element containing the directory to expand vertically.
  • Corrected a Web Client Pro bug where Java 1.7 would fail to properly render visual dividers inside the Preferences dialog.
  • Corrected an FTP Voyager JV bug where Java 1.7 would fail to properly render visual dividers inside the Preferences dialog.
  • Corrected an FTP Voyager JV bug where the Synchronize Folders status bar would visually shift the controls above it during a comparison operation.

Serv-U Version 11.0.0.2

Serv-U 11.0.0.2 was released September 28, 2011. A complete list of changes and upgrades follows:

Features:
  • Increased the XCRC (CRC32) file read buffer size from 64KB to 1MB to increase XCRC performance.
  • Automatically disable internal CRC32 caching during transfers on incredibly fast connections to improved transfer speeds.
  • Improved HTTP and HTTPS transfer speeds on very fast connections by eliminating the internal CRC32 hash calculations used by the XCRC FTP command.
  • Improved FTP upload and download transfer speeds by eliminating the internal CRC32 hash calculations used by the XCRC FTP command, when the XCRC command is disabled.
  • Changed FTP ASCII mode on Serv-U Linux so sequences on uploads are converted to and characters are converted to on downloads, as is common practice in Linux and UNIX.
  • Removed the "Interpret line feed byte as a new line when in ASCII mode" limit in Serv-U Linux.
  • When a domain or the server requires a secure connection before allowing login, Serv-U returns an error telling the end-user a secure connection is required even in response to an errant login ID.
  • Added the "newline" identifier to the SFTP (via SSH2) SSH_FXP_VERSION packet for clients using SFTP version 4 or greater. On Windows is sent, on Linux is sent.
  • Updated various context menu icons for the Management Console.
  • Added the ability for Web Client Pro users to drag and drop from Windows Explorer onto the applet to trigger uploads to the current working directory.
  • Changed the layout of the OpenJDK message box for Web Client Pro on Linux so it's easier to understand.
  • Added the ability for FTP Voyager JV users to click on the "View | Thumbnails" main menu which changes the active browser pane to thumbnail mode.
  • Added the ability for FTP Voyager JV to play audio files for successful or failed upload and download transactions.
  • Changed the format for FTP Voyager JV and Web Client Pro to exclude the thousands digit when calculating file sizes greater than one kilobyte.
  • Changed the format for FTP Voyager JV and Web Client Pro to exclude digits past the decimal when the file size is less than one kilobyte or the calculation returns a whole number.
Bug Fixes:
  • Corrected a bug where Serv-U might not process socket messages, in Windows only, while performing very fast compressed downloads. When this occurred Serv-U for Windows would appear to be hung until the transfer completed.
  • Corrected an FTP ASCII mode upload bug when the "Interpret line feed byte as a new line when in ASCII mode" setting was true. If the previous packet ended with a and the next incoming packet started with a , an extra character was inserted into the file.
  • Corrected an SFTP (via SSH2) bug where opening a file for writing with the SSH_FXF_OPEN_EXISTING flag alone would not open the file.
  • Corrected an SFTP (via SSH2) bug, introduced in 11.0.0.0, where the solution to reused or misinterpreted packets caused certain OpenSSH based clients, such as "sftp" in Linux, to be unable to transfer all but tiny files.
  • Corrected a Management Console bug where it was possible for the Ratio Quota inputs to not allow user input when enabled.
  • Corrected a Management Console bug where the tree navigation items were not in the correct order.
  • Corrected a bug where transparent backgrounds for tool tips were not being hidden correctly in IE browsers less than version 8.
  • Corrected a Web Client bug where the Web Client Pro button taskbar would overflow the container boundaries when using an IE 6 browser.
  • Corrected a Web Client Slide Show bug where the "Fast" and "Slow" labels on the speed control slide bar were reversed.
  • Corrected a Web Client Pro bug where the "Upload From" and "Download To" dialogs were not using translated strings.
  • Corrected a Web Client Pro bug where the transfer queue would fail to reassign its worker threads after the "Number of threads" were increased under the "Transfer Pane" in the "Options" dialog.
  • Corrected a Web Client Pro bug where the result of the multiple delete confirmation would fail to suppress the individual delete confirmations of each row.
  • Corrected a Web Client Pro bug where the initial column sizes were not being calculated correctly on Macintosh operating systems.
  • Corrected a Web Client Pro bug where a hang occurs when attempting to transfer a file that is in use.
  • Corrected an FTP Voyager JV bug where a refresh of the root tree node for remote files could cause the icon to show up in a dimmed state.
  • Corrected an FTP Voyager JV bug where a hang occurs when attempting to transfer a file that is in use.

Serv-U Version 11.0.0.0

Serv-U 11.0.0.0 was released September 2, 2011. A complete list of changes and upgrades follows:

Features:
Engine:
  • Created Serv-U Linux. Serv-U is capable of running natively on both Microsoft Windows and most Linux platforms.
  • Added the ability to import and export IP access rules for the server, domains, users, and groups in CSV text file format.
  • Added events when user accounts are automatically disabled or automatically deleted.
  • Added an event to identify when a user account's password is about to expire (stale).
  • Added an event to identify when a user account is about to be automatically disabled.
  • Added an event to identify when a user account is about to be automatically deleted.
  • Added an event to identify when a user session sets an account email address.
  • Added an event to identify when a user session attempts to set an account email address but fails.
  • Added a setting used to identify how many days before expiration that a user's password is to become stale.
  • Added a setting used to identify how many days before automatically disabling a user account before triggering the pre-disable event.
  • Added a setting used to identify how many days before automatically deleting that a user account before triggering the pre-delete event.
  • Added a setting to require an end-user to set an email address (disabled by default).
  • Added a setting to allow (or disallow) end-users to set an email address through the Web Client (disallowed by default).
  • Added a security log line for successful user account email address setting.
  • Added the ability to roll over log files hourly.
  • Added a new log path variable; %H - hour (24-hour clock).
  • Added a template email message, when creating "common" events, to email to the end-user when the end-user's password is about to become stale.
  • Added a template email message, when creating "common" events, to email to the end-user when the end-user's account is about to be automatically disabled.
  • Added a template email message, when creating "common" events, to email to the end-user when the end-user's account is about to be automatically deleted.
  • Changed the triggered event for automatic user deletion from SUEVENT_ID_USER_DELETED to SUEVENT_ID_USER_AUTOMATICALLY_DELETED.
  • Added support for aes128-ctr, aes192-ctr, aes256-ctr encryption algorithms in the SSH2 protocol.
  • Added the FTP "COMB" command used to combine two or more files together, one-by-one, and remove all but the first specified file. This command allows FTP clients to perform multi-part uploads improving client performance in some cases.
  • Upgraded development environment and Microsoft runtime libraries.
  • Changed email address validation to allow international domain names (IDN).
Tray
  • Improved the look of the "Default" tray theme to use a stylized icon and easier-to-see animation.
  • Improved the look of the "Classic Green U" tray theme icons.
  • Added "Logo" tray themes using the same icons and animations as Serv-U 7.0 - 10.5.
  • Changed the pop-up menu icons to be more consistent with the Management Console, Web Client, Web Client Pro, and FTP Voyager JV.
Management Console:
  • Added the ability to customize the server or domain's login page by specifying HTML header, footer, favicon.ico, and CSS (cascaded style sheet) files.
  • Added sample custom HTML files, installed into the "Custom HTML Samples" subdirectory in Serv-U's installation directory.
  • Added the ability to view the domain/server log after testing an event to ensure the event triggered properly.
  • Added a button on the user and group statistics page to clear or reset the statistics for the selected user or group.
  • Added the ability to maintain user and group statistics between Serv-U restarts. This release changes the default to maintain the statistics between Serv-U restarts.
Web Client:
  • Added the "Web Client Pro" to perform multiple transfers. Please see "Web Client Pro" below for a list of features.
  • Added the ability to navigate through images using keyboard controls in the Web Client image preview dialog.
  • Added a button to allow end-users to change the user account's email address.
  • Added a dialog, after login, that requires end-users to enter an email address for the user account.
  • Improved the Web Client context menus by adding more options and allowing use when in both details and thumbnail view.
  • Added the ability for non-Apple mobile devices to download and upload files using the Mobile Web Client.
  • Added a "Directory Properties" option in the Web Client context menu and removed the "Help" option.
  • Changed the "Upload" dialog in the Web Client to clear the file path input when the dialog is closed using the cancel button.
Web Client Pro:
  • Added the ability to transfer folders.
  • Added the ability to download multiple files/folders from the current working directory to a user-specified local directory.
  • Added the ability to upload multiple files/folders from the local file system to the current working directory.
  • Added the ability to delete multiple files/folders from the current working directory.
  • Added the ability to allow the user to specify the number of concurrent transfers.
  • Added the ability to expand the transfer group item to see individual transfer items.
  • Added the ability to control transfer items; start, stop, cancel, pause, skip, resume.
  • Added the ability to confirm the overwrite of files/folders with the same name.
  • Added the ability to change the background color of the transfer rows.
  • Added the ability to automatically pause transfers that are added to the transfer queue.
  • Added the ability to automatically collapse the transfer group when it's added to the transfer queue.
  • Added the ability to automatically remove transfer items when they are complete.
FTP Voyager JV:
  • Added additional search filters to FTP Voyager JV. Now it can filter out file attributes and file types.
  • Added a button to FTP Voyager JV to allow end-users to change the user account's email address.
  • Added a dialog to FTP Voyager JV, after login, that requires end-users to enter an email address for the user account.
  • Moved FTP Voyager JV's local storage directories to coincide with Web Client Pro.
  • Added a "Stop Listing" button to the FTP Voyager JV local toolbar that halts local list operations.
  • Added a "Stop Listing" button to the FTP Voyager JV local and remote "bread crumb" navigation bars that are shown when a list operation is running.
  • Updated the default colors for compressed and encrypted folders and files for FTP Voyager JV running on Microsoft Windows.
Bug Fixes:
Engine:
  • Corrected an SFTP (via SSH2) bug for protocol version 4 where sub-second file times were not supported even though it's defined in the draft for protocol version 4.
  • Corrected an SFTP (via SSH2) bug where SSH packets could be "reused" and misinterpreted. This is an internal bug only, but could have security concerns.
  • Corrected an SFTP (via SSH2) bug where the SSH_FXP_STATUS SSH channel packet response for SFTP versions >= 3 did not include Serv-U's language identifier.
  • Corrected email address validation to disallow multiple @ signs within email addresses.
Management Console:
  • Corrected a Management Console bug in the "IP Access" tab where it was possible for rows of "IP Access Rules" to be missing on initial loading.
Web Client:
  • Corrected a Web Client bug where it was possible for the crumb bar drop down to not be dismissed if the "ESC" key was used to close the parent dialog.
  • Corrected a Web Client bug where deleting files from the "Image Preview" dialog would not work after selecting a image from the thumbnail scroller.
  • Corrected a Web Client bug where the "Thumbnail Size" combo box would not be sized correctly and partially hidden when using an IE browser.
  • Corrected a Web Client bug where renaming a file in "Details" view would not update the file name when switching to "Thumbnails" view.
FTP Voyager JV:
  • Corrected an FTP Voyager JV bug where an error could occur after the user cancelled or paused a transfer resulting in a confirmation dialog being displayed to the user.
  • Corrected an FTP Voyager JV bug where the formatting of file size fields were not including one or two digits past a decimal character.

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