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Unable to Connect to  -  KB Article #1301

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When opening the Serv-U Management Console, the first action it takes is to connect to the Serv-U File Server. Occasionally, Windows Server 2003's Enhanced Security Configuration (ESC) functionality causes the Serv-U Management Console to freeze while loading Serv-U's configuration options. If ESC is installed, a pop-up message will be displayed each time the Management Console is opened to notify the administrator of this fact - it is recommended that ESC be turned off to allow proper functionality, using the steps below:

  • Open the Control Panel | Add / Remove Programs | Add / Remove Windows Components menu
  • Uncheck the Internet Explorer Enhanced Security Configuration option
  • Click "Next" to complete the process

Another common issue affecting the Serv-U Management Console is the security settings for the "Intranet" zone of Internet Explorer. Because it limits communication within the Intranet of the server, it also limits communication with itself (and therefore, Serv-U). To mitigate this issue, follow the steps below:

  • Open the Tools | Internet Options menu
  • Open the Security tab, and select "Trusted Sites"
  • Click "Sites", and add to the list
  • Click OK, and make sure the security setting for Trusted Sites is Low