Received Payment Due Invoice Instead of Paid Receipt - KB Article #1638Related Articles -- 1195, 1119
Our website allows customers to purchase using mutliple methods of payment. If Alternate Payment Method is selected, any information entered into the credit card information field is cleared from the system and the order is converted to a Check, Money Order or Wire Transfer order. Alternate payment method should only be selected if a payment option other than credit card is desired.
If you have experienced this issue and you wish to pay by credit card instead, the easiest way to correct the difficulty is to contact our Sales department and explain the problem to one of our Sales representatives. They will be able to assist you in converting the order. Please make sure to include your order number in any correspondence.