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Using Drag and Drop Displays Error Message.  -  KB Article #1671

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FTP Voyager versions and are affected by a known bug which causes dragging and dropping to the Windows Desktop to fail, producing a folder called "DragDrop". This issue affects not only Vista but all versions of Windows.

You will receive the following error message:

"ERROR getting the requested file. A component of the software is either not installed or you did not restart Windows after installing the software.

Please restart Windows after installing the software."

This problem can be resolved by downloading and installing the updated version of FTP Voyager version or later then rebooting your PC.