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Serv-U 7.0.0.1 - 7.2.0.1 Prevents Windows Logoff/Shutdown  -  KB Article #1772

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A rare combination of settings in Windows can cause Serv-U to prevent users from logging off of Windows in Serv-U versions 7.0.0.1 to 7.2.0.1. The error occurs when a local Windows user has the same username as a user in Active Directory, and was resolved in Serv-U 7.3.0.0. The error displayed is:

Event Type: Warning
Event Source: USER32
Event Category: None
Event ID: 1073
Date: 1/22/2009
Time: 3:08:24 PM
User: NT AUTHORITY\SYSTEM
Computer: COMPUTER
Description: The attempt to unknown COMPUTER failed

In some cases, a direct upgrade from 7.2.0.1 to 7.3.0.0 or newer may not resolve the problem. In this case, follow the directions below to resolve the problem.

  1. Backup the Users folder and the Serv-U.Archive file in the Serv-U installation directory (along with other files if necessary, listed at KnowledgeBase Article #1047)
  2. Uninstall Serv-U completely, deleting the installation directory
  3. Reinstall Serv-U using 7.4.0.1, then stop the Serv-U Service
  4. Copy the Users folder and Serv-U.Archive file back into the Serv-U installation irectory
  5. Start the Serv-U service


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