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LDAP Authentication - ERROR: Login was not successful  -  KB Article #2141

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Issue: When users try to log into Serv-U client using LDAP Authentication, a home directory is created for them, but they get the error message: 'Log in was not successful'.

Cause: For LDAP authentication, user accounts are not visible or configurable on an individual basis in Serv-U. Instead, LDAP Group membership is used to apply common permissions and settings. If LDAP group is not set, this error occurs.

Resolution: In Serv-U, configure LDAP Server connection details and create LDAP groups using the same names available in the Groups Configuration section of your LDAP server.

For detailed information about LDAP configuration, see LDAP authentication in the Serv-U administrator guide.



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