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Web Client Pro Does Not Launch on Safari 7 or 8  -  KB Article #2151

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Issue:

Web Client Pro does not launch on Mac OS X Mavericks, on Safari version 7 or 8.

Explanation:

The issue is caused by a security measure introduced against third-party plugins. This affects all Java applets that try to access the file system.

Resolution:

To make Web Client Pro operational for a particular Serv-U site, follow these steps.

On Safari 7
  1. Launch Safari, and then click Preferences under the Safari menu.
  2. Click the Security tab.
  3. Select the website that is hosting Serv-U with the Web Client Pro applet you want to use.
  4. Select Run in Unsafe Mode from the corresponding list.
  5. Click Trust.
On Safari 8
  1. Launch Safari, and then click Preferences under the Safari menu.
  2. Click the Security tab.
  3. In Internet plug-ins, select Allow Plug-Ins, and then select the website settings.
  4. On the Java tab, select the Serv-U instance, select Run in Unsafe Mode from the corresponding list, and select Allow Always.
  5. Click Trust.


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