Remote Administration Using Serv-U Corporate
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The intent of this newsletter is to give you some pointers on our products. This newsletter explains how to use Serv-U's remote administration functionality.
Serv-U Remote Administration Privileges
One of the most powerful tools available in the Serv-U Corporate edition is the ability to manage and configure a Serv-U server from another workstation or server. This is accomplished by configuring the Serv-U Administrator software to connect to a Serv-U Corporate FTP server over a special type of FTP connection. In order to administer the server, a Serv-U user account first needs to be assigned administrator privileges. Administrator privilege is set under the "Privilege" drop-down menu in a user account's "Account" tab in Serv-U. Note that privilege only applies to Serv-U remote administration access; it has no bearing on directory access for a user account. There are 5 different levels of privileges:
- No Privilege
A regular user account that cannot be used for remote administration. A user with No Privilege cannot use a Serv-U Administrator remote session. This is the default level of privilege for a new account.
- Group Administrator
Serv-U Administrator will only grant access to view/modify users that are members of the same group(s) as the administrator account. Only new group member accounts can be created. Because this user account only has authority over specific user accounts and no access to the other server or domain settings, group administrator access is most frequently used to allow a supervisor to manage FTP accounts for users in their department.
- Domain Administrator
Serv-U Administrator will only display the domain the administrator account resides in. A domain administrator can only change that domain's settings. New user and group accounts can be created, but only within the same domain as the administrator account. A domain administrator has the ability to change nearly any setting on its assigned domain, but a user with this type of administrator access cannot configure server-wide settings.
- System Administrator
Full access is granted by Serv-U Administrator. All server and domain settings can be changed. New domains, users and group accounts can be created without restriction. A System Administrator can remotely administer Serv-U in the same way that it is done locally through the Serv-U Administrator.
- Read-only Administrator
The account can view the server's settings with the same access as a System Administrator, but it cannot make changes to any settings. This type of privilege is typically used for verifying settings and troubleshooting the server.
Serv-U Remote Administration Setup
Once a user has been given administrator privileges, the Serv-U server can now be configured by that user from a remote connection. When installing Serv-U, if the "Server program files" box is unchecked, only the "Administrator program files" will be installed. Serv-U does not require a license if the only component installed is the Serv-U Administrator software, so additional licenses do not need to be purchased to facilitate remote administration.
Once the Serv-U Administrator has been installed, open Serv-U, right- click "Serv-U Servers," and select "New Server." The "Add new FTP server" wizard will appear. Follow the steps in the wizard to add a remote administrator connection to another Serv-U FTP server. To do this, you will need to know the following information:
- Server IP address / domain name
- Port number
- A username with administrator privileges, and
- The account password
Serv-U will use SSL to encrypt your remote administration connection by default.
Serv-U's remote administration takes place over a normal FTP connection using proprietary commands and responses. Because of this, some specialized network devices (e.g. firewalls and filters) may attempt to interpret or translate these commands. If this occurs, remote administration can fail.
If the network device cannot be configured to prevent altering of the remote administration network traffic, then configuring a Serv-U domain on a non-standard port (above 1024) and adding a System Administrator account to this domain can serve as a work-around. In this case, because the domain containing the administrator account is on a different domain, only System Administrator accounts will be able to remotely administer Serv-U.
Configuring Serv-U Remote Administration
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Thanks for reading!
Louis C. Branch - Technical Support Engineer
Voice: +1(262) 560-9627
FAX: +1(262) 560-9628