SolarWinds | Serv-U
Contact Support: 866-530-8100 | Contact Sales: 855-498-4154 or email | Show Flags | Login
Serv-U FTP Server Home Page
The Best for Less
Secure file transfer & share files
from anywhere - affordably

BUY NOW
FREE for 30 Days
Full featured trial with secure
FTP, file sharing & web transfer

DOWNLOAD FREE TRIAL

<< -- Back to Newsletter Archive homepage.

Remote Administration Using Serv-U Corporate

Hello,

Welcome to another installment of the RhinoSoft.com newsletter. You are getting this newsletter because you signed up on our web site. If you would like to stop receiving these newsletters, please visit: http://www.RhinoSoft.com/newsletter/unsubscribe.asp

The intent of this newsletter is to give you some pointers on our products. This newsletter explains how to use Serv-U's remote administration functionality.

Serv-U Remote Administration Privileges

One of the most powerful tools available in the Serv-U Corporate edition is the ability to manage and configure a Serv-U server from another workstation or server. This is accomplished by configuring the Serv-U Administrator software to connect to a Serv-U Corporate FTP server over a special type of FTP connection. In order to administer the server, a Serv-U user account first needs to be assigned administrator privileges. Administrator privilege is set under the "Privilege" drop-down menu in a user account's "Account" tab in Serv-U. Note that privilege only applies to Serv-U remote administration access; it has no bearing on directory access for a user account. There are 5 different levels of privileges:

  • No Privilege
    A regular user account that cannot be used for remote administration. A user with No Privilege cannot use a Serv-U Administrator remote session. This is the default level of privilege for a new account.
  • Group Administrator
    Serv-U Administrator will only grant access to view/modify users that are members of the same group(s) as the administrator account. Only new group member accounts can be created. Because this user account only has authority over specific user accounts and no access to the other server or domain settings, group administrator access is most frequently used to allow a supervisor to manage FTP accounts for users in their department.
  • Domain Administrator
    Serv-U Administrator will only display the domain the administrator account resides in. A domain administrator can only change that domain's settings. New user and group accounts can be created, but only within the same domain as the administrator account. A domain administrator has the ability to change nearly any setting on its assigned domain, but a user with this type of administrator access cannot configure server-wide settings.
  • System Administrator
    Full access is granted by Serv-U Administrator. All server and domain settings can be changed. New domains, users and group accounts can be created without restriction. A System Administrator can remotely administer Serv-U in the same way that it is done locally through the Serv-U Administrator.
  • Read-only Administrator
    The account can view the server's settings with the same access as a System Administrator, but it cannot make changes to any settings. This type of privilege is typically used for verifying settings and troubleshooting the server.

Serv-U Remote Administration Setup

Once a user has been given administrator privileges, the Serv-U server can now be configured by that user from a remote connection. When installing Serv-U, if the "Server program files" box is unchecked, only the "Administrator program files" will be installed. Serv-U does not require a license if the only component installed is the Serv-U Administrator software, so additional licenses do not need to be purchased to facilitate remote administration.

Once the Serv-U Administrator has been installed, open Serv-U, right- click "Serv-U Servers," and select "New Server." The "Add new FTP server" wizard will appear. Follow the steps in the wizard to add a remote administrator connection to another Serv-U FTP server. To do this, you will need to know the following information:

  • Server IP address / domain name
  • Port number
  • A username with administrator privileges, and
  • The account password

Serv-U will use SSL to encrypt your remote administration connection by default.

Serv-U's remote administration takes place over a normal FTP connection using proprietary commands and responses. Because of this, some specialized network devices (e.g. firewalls and filters) may attempt to interpret or translate these commands. If this occurs, remote administration can fail.

If the network device cannot be configured to prevent altering of the remote administration network traffic, then configuring a Serv-U domain on a non-standard port (above 1024) and adding a System Administrator account to this domain can serve as a work-around. In this case, because the domain containing the administrator account is on a different domain, only System Administrator accounts will be able to remotely administer Serv-U.

Configuring Serv-U Remote Administration
http://www.RhinoSoft.com/kbsearch.asp?prod=su&ref=1101

FREE SUPPORT OPTIONS

If you need technical or sales support, please use one of the following URLs. Our support turn-around time is very fast during normal working hours Central Time U.S.:

Technical Support:
http://www.RhinoSoft.com/support

Knowledge Base:
http://www.RhinoSoft.com/kb

Sales Support:
http://www.RhinoSoft.com/sales

ON-LINE CUSTOMER SERVICE

If you need to change any of your customer information, you can make changes on-line. The RhinoSoft.com On-line Customer Service page allows you to resend your registration ID, receipt, invoice, and change your information in our database. To use visit:

http://www.RhinoSoft.com/customer

Thanks for reading!

Louis C. Branch - Technical Support Engineer
http://www.RhinoSoft.com
Voice: +1(262) 560-9627
FAX: +1(262) 560-9628

Login to Customer Service Center

Please enter your e-mail address and password in the fields below.

Email Address:

Password: