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Serv-U Support

Get Support

Customer Service Center (24/7)

Sign on to our Customer Service Center with your email address to:

  • Renew your Serv-U maintenance
  • Upgrade to Serv-U MFT Server or Add Serv-U Gateway
  • Get registration IDs for existing licenses


Open a Ticket

Please open new support cases through the SolarWinds Support Ticket page (

Other Support Resources



Support Policy

SolarWinds offers Serv-U customers a business-class level of support that includes free updates to newer versions of Serv-U as long as your Serv-U maintenance contract is current. Serv-U maintenance includes web and email technical support. Serv-U MFT Server maintenance also includes live phone support.

FTP Voyager is supported on thwack, SolarWinds's community and forum. New versions of this free tool may be obtained and applied at any time.