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Premium Support

Premium support provides near real-time access to RhinoSoft technicians during business hours.

Companies that use Serv-U in mission-critical environments or maintain large deployments of
FTP Voyager should have a Premium support contract.

 
Standard Support
Premium Support
Email Support Response
24-48 hours,
general queue
2-4 hours,
priority queue
Phone Support Incidents
None
5 per year
 

Premium Support Fees

Premium support fees are assessed to each customer based on the brands they own, regardless of number of licenses, modules or editions.

 
FTP Voyager
Serv-U
FTP Voyager and Serv-U
One Year
$99.95
$699.95
$799.90
Two Years
$149.95
$999.95
$1,149.90

*For example, a customer with one copy of Serv-U Silver would pay $699.95 for one year of Premium support. A different customer with 6 copies of Serv-U Gold and 3 copies of Serv-U Bronze would also pay just $699.95 for one year of Premium support.

Choose Platinum Edition Choose Silver Edition
FTP Voyager Version Inoformation
 
Standard
Secure
Folder Synchronization
FTP Voyager Scheduler
Custom FTP Commands
SFTP(SSH)
FTPS(SSL/TLS)
Choose Secure Choose Standard
1-Yr Updates and Support:
2-Yrs Updates and Support:
1-Yr Updates and Support:
2-Yrs Updates and Support:
1-Yr Updates and Support:
2-Yrs Updates and Support:
1-Yr Updates and Support:
2-Yrs Updates and Support:
 
1-Year Upgrade Protection: $59.95
2-Years Upgrade Protection: $79.95
 
Serv-U MFT Server
Secure MFT Server for Windows and Linux
(includes both secure FTP and file sharing)
Add to Cart
Serv-U FTP Server
Secure FTP Server for Windows and Linux
Add to Cart
Serv-U Gateway
Optional proxy add-on that prevents data at rest in the DMZ
Add to Cart
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Edition:

Updates/Support:
1 year
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